Refund Policy
Last updated: September 27, 2026
Hero Comic Prompt Studio is operated by Luci Emma. We want you to try the Product properly, and we would rather refund you than have you keep something you do not use.
1. Seven days, no argument
If the Product does not help you build a consistent character faster than you can by hand, email us within 7 days of your purchase and we will refund you. You do not have to explain yourself, and we will not put you through a sales pitch to keep the money.
2. How to ask
Email brainoreviewer@gmail.com from the address you bought with, and say you would like a refund. If you bought from a different address, include your order reference so we can find the purchase.
We aim to reply within two business days. The refund itself is issued through the marketplace or payment provider that took your payment, and how quickly it appears in your account depends on them and on your bank — usually a few days.
3. What happens to your access
A refund ends the licence. Your account access is switched off and your licence key stops working. Anything you already generated and saved on your own computer remains yours to use; the characters and prompts stored in your account are removed.
4. Upgrades bought inside the app
Optional upgrades are separate purchases and carry the same 7-day terms, counted from the date of that upgrade. Refunding an upgrade does not cancel your main purchase, and refunding the main purchase ends access to the upgrades that depend on it.
5. After 7 days
We do not normally refund after the 7-day window, because this is a digital product you have had full access to. If something has genuinely gone wrong — you cannot sign in, or the Product is not doing what the sales page said — write to us anyway. We would rather fix it, and if we cannot, we will deal with you fairly.
6. Please ask us before a chargeback
If you open a dispute with your bank or payment provider instead of writing to us, the payment is frozen and we usually cannot refund you directly any more — so it takes longer for you, not less. One email is faster.
Access is ended when a payment is reversed. We may decline future purchases from an account that has charged back a previous one.
7. Where you bought matters too
Your purchase is also covered by the terms of the marketplace or payment provider you bought through. Where their policy gives you more than this page does, the more generous one applies. The same is true of any mandatory consumer protection law in your own country.
8. Contact
Email brainoreviewer@gmail.com. A real person reads it.